802 843-1005 | jessa@sover.net | 802 829-9655

LAN/WAN

·  Copper and fiber circuit provisioning, OSP design

·  IP transport, ATM/TDM T1 provisioning, fiber WAN/Ethernet/LAN provisioning

·  Order verification, cutsheet and provisioning documentation, billing and service confirmation

·  LAN, router, switch, firewall, other IP device configuration

·  Central office and edge equipment provisioning – Adtran, Cisco, Copper Mountain

·  T1, xDSL, wireless

·  Command line and GUI skills

·  DNS and IP management

Voice Services

·  Switch provisioning – EWSD and Metaswitch, subscriber, features, translations and trunking

·  SIP voice configuration, IP phones, Cisco routers, switches, installation

·  PRI design, support, provisioning, troubleshooting

·  IP Voice, MGCP, DID, T1 CAS, PRI, POTS

·  PBX and phone system configuration assistance

·  Hosted PBX

·  Multiple vendor PBX platforms

Carrier Management

·  RBOC/ILEC, vendor, e911, lidb, etc ordering and provisioning interfaces

·  Toll Free carrier interfacing and portals

·  LNP

·  E911, healthcare and other compliance

·  Government project compliance

·  SEC and financial compliance

Professional

·  Customer service skills

·  Team and end user education

·  MS Office, Visio, Windows computer skills

·  “Can Do” and “Make It Work” attitude

·  Cisco IOS and Adtran AOS

1996-2001

Crew Chief,  LeFevre Ambulance Service

·  EMT, crew chief

·  911 and inter-facility transport

1998-2001

Technical Support,  Sovernet Communications

·  Customer and business support

·  Customer setup

·  Billing and customer service assistance

2001-2004

Network Administrator,  Sovernet Communications

·  Network care and maintenance

·  UNIX user management

·  Mail and DNS management

·  Initiation of e-commerce availability for customer use

·  Cisco router management

2004-present

Provisioner,  Sovernet Communications

·  Complex telecom provisioning

·  IP allocation, network design

·  OSP and installation coordination

·  Voice configuration design for end users and sales reps

·  Coordination of multiple vendors on customer project

Paramedic Certificate Program,  Greenfield Community College

Firefighter Level 1 Certification, Haz-Mat Operations Certification

Adtran ATSA/IN Certification